Official Informational Website

Volkswagen/Audi 2.0-Litre TDI
Emissions Settlement Program in Canada

Learn more about the Settlement in Canada for certain owned and leased Volkswagen and Audi 2.0-litre TDI vehicles

UPDATE: The Claims Portal will be offline for scheduled maintenance starting at 11:00pm ET on Saturday, December 16th until 08:00 AM ET Sunday, December 17th.

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UPDATE: Once you have submitted a claim, you will receive a message confirming that your claim has been received for processing. Processing times will depend on a number of factors, including the completeness of your documents, the benefits option selected, as well as the volume of claims that we are processing at a given time.

Please do not submit more than one claim for the same vehicle as this could delay the processing of your claim.

We will keep you updated on the progress of processing your claim. This is a multi-step process. We recommend allowing at least 2 weeks to receive the first update on whether your documents are complete or if additional information is needed to process your claim or if additional time is needed to review your documents for completeness.

RicePoint Administration Inc.
Claims Administrator

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UPDATE: The latest information on the claims process, including updates on the progress of the claims program and answers to common questions (for example, and if applicable, how to show proof of ownership on September 18, 2015 if you no longer have your bill of sale), can be found in the FAQ and Other Information section.

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Canadian settlement class members and U.S. customers with eligible Volkswagen and Audi 2.0L TDI vehicles originally sold or leased in Canada may now submit claims for benefits under the 2.0L TDI Settlement Program. Claims can be submitted via the online portal or paper claim form that are available on this website.

If you have questions about the claims process, you can contact the Canadian Settlement Claims Centre at 1-888-670-4773. Please note, however, that claims cannot be submitted through the Claims Centre.

As their claims are approved, claimants will, where applicable, be able to schedule appointments with their preferred Volkswagen or Audi dealership in Canada to complete their settlement transactions.

Claimants have until September 1, 2018 to submit a claim.

UPDATE: 2.0L TDI Approved Emissions Modifications

An approved emissions modification is available in Canada for 2.0L TDI model year 2015 Audi A3 and Volkswagen Beetle, Golf, Golf Sportwagon, Jetta and Passat vehicles. More information on this modification is available in the Approved Emissions Modification section of this website.

In addition, on May 19th, U.S. regulators approved an emissions modification for 2.0L TDI model year 2012-2014 Volkswagen Passat vehicles that have automatic transmissions. This modification, which consists of a software modification that will take approximately one hour to complete, will be offered in Canada at no charge to owners and lessees with eligible vehicles. More information on the modification is provided in the Class Update available here. If you are an affected owner or lessee, you do not need to take any action at this time. The modification will become available in Canada by the end of June 2017. Notice will be provided to affected owners and lessees concerning when in June 2017 the modification will be available.

Update: Courts Approve Consumer Settlement In Canada For Volkswagen and Audi 2.0L TDI Vehicles Nationwide

Volkswagen Group Canada Inc. and Canadian class counsel announced on April 21st that both the Québec and Ontario Courts have granted approval of the nationwide settlement agreement to resolve consumer claims in Canada related to the 2.0L diesel emissions matter for approximately 105,000 affected vehicles. Copies of the Courts’ decisions granting approval can be found here.

Canadian settlement class members and U.S. customers with affected 2.0L TDI vehicles that were first sold or leased in Canada may submit claims for benefits under the settlement by way of an online portal on this website or a paper claim form (available on this website or by calling the Canadian Settlement Claims Centre at 1-888-670-4773).

As their claims are approved, claimants will, where applicable, be able to schedule appointments with their preferred Volkswagen or Audi dealership in Canada to complete their settlement transactions.

The parties’ joint press release announcing approval of the settlement agreement is available here.

About


Volkswagen has reached a Settlement in Canada involving 2.0-litre Volkswagen and Audi TDI vehicles with current owners and certain former owners and lessees (as described below). This Settlement was reached following negotiations between Volkswagen and class action lawyers for the owners and lessees, in consultation with the Commissioner of Competition in Canada. The Courts will approve amounts for legal fees and expenses to the class action lawyers. Those amounts will be paid separately and will not reduce the Settlement benefits.


If the Settlement receives court approval, Volkswagen has agreed to offer in Canada the following benefits to eligible owners and lessees:

  • Cash payments for nearly 105,000 2.0-litre TDI vehicles; and
  • Many owners and lessees of these vehicles will also have choices that may include vehicle buyback, trade-in, early lease termination and, if approved by regulators, emissions modification.

CURRENT OWNERS:
If you purchased your vehicle on or before September 18, 2015 and are the current owner, you may be eligible to choose:

Buyback OR Trade-In of your vehicle AND Cash Payment,

 

 

Approved Emissions Modification. Keep your vehicle AND receive an extended emissions warranty AND Cash Payment. This option is only available if a modification is approved by regulators.

If you purchased your vehicle after September 18, 2015 and are the current owner, you may be eligible to choose:

 

Approved Emissions Modification. Keep your vehicle AND receive an extended emissions warranty AND Cash Payment. This option is only available if a modification is approved by regulators.

 

FORMER OWNERS:
If you owned your vehicle on September 18, 2015 and no longer own the vehicle, you may be eligible for a Cash Payment.


CURRENT LESSEES:
If you were leasing your vehicle from VW Credit Canada, Inc. (also known as Audi Finance and Volkswagen Finance) on September 18, 2015 and you remain in your lease, you may be eligible to choose:

Early Lease Termination AND Cash Payment.

 

Approved Emissions Modification. Keep your vehicle AND receive an extended emissions warranty AND Cash Payment. This option is only available if a modification is approved by regulators.

 

FORMER LESSEES:
If you were leasing your vehicle from VW Credit Canada, Inc. (also known as Audi Finance or Volkswagen Finance) on September 18, 2015 and your lease has since ended, you may be eligible for a Cash Payment. In the event that you buy out your leased vehicle at lease-end, you may be eligible to choose:

 

Approved Emissions Modification. Keep your vehicle AND receive an extended emissions warranty AND Cash Payment . This option is only available if a modification is approved by regulators.

 

Videos and How-To



1. Registration and Set-up



2. Vehicle Information and Dealer



3. Options



4. Confirmation and Required Documentation



5. Offer and Validation



6. Overview For Making A Claim


Court Documents

Class Action Settlement Agreement

Notices

Approved Emissions Modifications

Timeline

December 19

Pre-Approval court hearings

January 4

Start date for publishing and sending court-approved notices summarizing the Settlement to settlement class members

March 4

Opt-out and objection deadline

March 22

Settlement approval court hearing (Québec)

March 31

Settlement approval court hearing (Ontario)

April 28

Roll out of Settlement program

September 1 2018

Claims Submission Deadline